Knowledgebase

Once you have purchased the Email Hosting service from Global iWay, you need to take the following steps to start using the service.

Change the Name Servers of your Domain name

To activate the service, you need to modify the Name servers of your Domain name to Global iWay's Name servers.

Follow the process outlined below to know what Name servers you need to use:

   1. Login to your Control Panel and search for the Domain name for which you have purchased this service.

   2.   In the Order List View that appears, click on that particular Domain Name.
       
   3. In the details view, click on View Name Server Details.
       
   4. Here, you would find the list of Name servers you need to set for your Domain name. Alternatively, if you wish to retain the Name servers of your Domain name instead of using our Name servers, you would need to add the records listed on this page on your Name servers.

 IMPORTANT

If you do not use Global iWay's Name Servers or do not modify your domain name's MX Record to point to our server, then you would not be able to Receive emails from your domain name. If someone tries to send a mail to an email account on your domain name immediately after you have either modified your domain name's Name Servers or pointed your domain name's MX Record to ours, that person would encounter the following error message:

Error: Sorry. Although I'm listed as a best-preference MX or A for that host,
it isn't in my control/locals file, so I don't treat it as local. (#5.4.6)

and no mails are delivered to that email account.

This issue will get resolved automatically half an hour after either your domain name's Name Servers have been modified or your domain name's MX Record has been pointed to ours.
       

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